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<h2>Your Mission</h2>
<ul><li>You will be supporting continuous development and improvement of our Customer Success processes.</li>
<li>You are a central contact person for customers. You represent our customer's concerns internally and you are there for our customers to assist them in achieving their sustainability ambitions.</li>
<li>You will become an expert in sustainability and Real Estate asset management, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonising their Real Estate portfolios.</li>
<li>You will familiarize yourself intensively with our Platform and partner with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.</li>
<li>Above all we are looking for a Customer Success Manager who is excited to learn and wants to own problems end-to-end. If any of that sounds interesting to you, we hope that you'll consider joining us!</li>
</ul><h2>Your Profile</h2>
<p><strong>You will be successful if:</strong>  </p>
<ul><li>You have proven experience in managing customer relationships within a rapidly-growing B2B software company.</li>
<li>You are appreciated for your strong communication skills.</li>
<li>You speak fluent German.</li>
<li>You are driven, think on your feet, and thrive in a fast-paced, challenging environment.</li>
<li>You are excited about solving climate change and eager to contribute on a high scale.</li>
</ul><p>Bonus Points:  </p>
<ul><li>You have experience working with clients in the real estate industry.</li>
<li>You have experience in high-growth, fast-paced startup environments on in management consulting.</li>
</ul><h2>Why us?</h2>
<p>You’ll help build the Customer Success playbook, shape the Predium Platform and help us build a stellar Customer Success experience.  </p>
<p>_<strong>_Our benefits:</strong>  </p>
<ul><li>Flexible workplace: Today you want to exchange ideas with colleagues in a centrally located office, but tomorrow you'd rather focus on working from your home office. No problem, you know best what makes you happier today.</li>
<li>Workation: You feel like work and vacation, then combine it. The laptop in your hand, your feet in the sand, that's something. Or spend a few nice days at home with your family.</li>
<li>30 days of vacation</li>
<li>Attractive compensation package and participation in the company</li>
<li>Wellpass membership and the opportunity to participate in many sports, fitness and relaxation courses</li>
<li>State-of-the-art equipment and digital tools for hassle-free workflows</li>
<li>Personal development budget</li>
<li>Bi-weekly team events, quarterly impact days</li>
<li>And much more ...__</li>
</ul>

Customer Success Manager (f/m/d)

<p>Du bringst bestenfalls folgendes mit </p>
<ul><li><strong>B2B &amp; SaaS -</strong> Du konntest schon erste Erfahrungen im B2B &amp; SaaS Customer Success sammeln und fühlst dich dort in dem Gebiet zuhause</li>
<li><strong>Prozess- &amp; Zielorientierung -</strong> Du weißt einfach wie man Prozesse verbessern und vereinfachen kann um bestmöglich an das Ziel zu kommen</li>
<li><strong>Kommunikationstalent</strong> - Du hast ein Händchen für Kommunikation und Dir fällt es leicht eine erfolgreiche Bindung zum potenziellen Kunden aufzubauen</li>
<li><strong>Empathie -</strong> Mit Deiner emphatischen Art kannst Du Dich mit Deutsch auf Muttersprachenniveau gut in unsere Kunden hineinversetzen. Englisch ist ein Plus</li>
</ul><p><strong>Was wir dir bieten</strong></p>
<ul><li><strong>Benefits -</strong> Stell Dir Dein eigenes Benefits-Paket aus 35 Partnern zusammen, wie z.B. Urban Sports Club, Swapfiets, Blinkist, 7Mind, Ikea und vieles mehr</li>
<li><strong>Hochwertige Hardware</strong> - MacBooks, iPhone und alles was Du sonst noch benötigst</li>
<li><strong>Entwicklung -</strong> Jährliches 1.000€ Learning &amp; Development Budget</li>
<li><strong>Attraktive Vergütung -</strong> in Form eines <strong>Fixums</strong> und einer <strong>ungedeckelten</strong> <strong>variablen Komponente</strong></li>
<li><strong>Company Weeks -</strong> 1 Woche pro Quartal voll mit Workshops, Events &amp; #besttogether</li>
<li><strong>Balance -</strong> 30 Tage bezahlter Urlaub, Homeoffice und Remote</li>
<li><strong>Kiezbüro -</strong> Die Lage ist zentral, direkt im Herzen von Friedrichshain - zwischen Boxhagener Platz und Warschauer Straße</li>
</ul>

Customer Success Manager (m/w/d)

<p>FINNs Autoabo ist die flexible Alternative zum konventionellen Autobesitz, bei der alle anfallenden CO2 Emissionen kompensiert werden. Auf unserer Mission, die führende Anbieter für Auto-Abos in Deutschland und den USA zu werden, kooperieren wir als Startup direkt mit den Herstellern und global führenden Investoren.</p>
<h2>Tasks</h2>
<p>Als Customer Service Agent bist du erster Kontaktpunkt für unserer Kund:innen. Dabei liegt der Fokus vor allem auf eingehenden telefonischen Anfragen und der schriftlichen Bearbeitung von Tickets. Wir sind stolz darauf, unseren Kundenservice zu den besten der Industrie zählen zu können. Mit deiner hohen Serviceorientierung trägst du zu einem unvergesslichen Erlebnis für unsere Kund:innen bei. </p>
<ul><li>Sei der erste Kontakt für unsere Kund:innen: Am Telefon hast du ein offenes Ohr für alle Anliegen nach dem Abschluss des Abos bis hin zur Rückgabe des Fahrzeugs und findest zeitnahe Lösungen. </li>
<li>Unterstütze bei der Bearbeitung von Tickets: Du stehst als Customer Service Agent nicht nur im direkten Kund:innenkontakt, sondern unterstützt das Team auch bei der Bearbeitung von schriftlichen Anfragen. </li>
<li>Die Position ist in zwei Stufen der Kundenbetreuung unterteilt: Als 1st Level betreust du unsere Bestandskund:innen hauptsächlich telefonisch und als 2nd Level Customer Support Agent bearbeitest du Anfragen vor allem über unser Ticketsystem (Zendesk).</li>
</ul><h2>Requirements</h2>
<ul><li>Erste Erfahrungen in der Kundenberatung sowie Spaß am telefonischen Kund:innenkontakt. Vielleicht hast du sogar bereits mit Ticket Systemen wie Zendesk gearbeitet. Wir freuen uns aber auch über deine Bewerbung als Quereinsteiger:in oder Berufseinsteiger:in.</li>
<li>Du verfügst über ausgezeichnete Deutschkenntnisse in Wort und Schrift. Außerdem sprichst du gutes Englisch, das dir die Teilnahme an einem Gespräch ermöglicht.</li>
<li>Idealerweise Erfahrung in der Automobilbranche oder ein Interesse an Autos im Allgemeinen.</li>
<li>Du bleibst auch in schwierigen Situationen ruhig und willst Anliegen zuverlässig und effizient lösen.</li>
</ul><h2>Benefits</h2>
<ul><li>Diese Position ist in München angesiedelt, mit der Flexibilität, vollständig remote oder aus dem Home Office zu arbeiten (innerhalb von Deutschland). Nach Absprache ist eine Arbeit aus dem EU-Ausland für eine bestimmte Zeit möglich. Ziehst du nach München, unterstützen wir Visumsprozesse und deinen Umzug.</li>
<li>FINN hat enormes Wachstumspotenzial. Du hast die Chance, dich in einem hoch motivierenden Startup Umfeld mit anspruchsvollen Projekten in cross-funktionalen Teams schnell zu entwickeln und erfolgreich zu sein.</li>
<li>Dir steht ein 1,500€ jährliches Weiterbildungsbudget zur Verfügung.</li>
<li>Ein offenes, modernes Büro im Herzen von München, das für unvergessliche Team Events und viel Spaß in einem super Team bekannt ist.</li>
<li>Du möchtest Dein eigenes FINN Auto fahren? – Mit deinem Rabatt kein Problem.</li>
</ul><p><strong>Interesse geweckt?</strong></p>
<p>Bewirb dich jetzt online mit deinem Lebenslauf und relevanten Zeugnissen. Janina und Nadine freuen sich auf deine Bewerbung!</p>
<p><strong>Gleiche Chancen für Alle</strong></p>
<p>FINN steht für die Chancengleichheit aller ein. Wir verpflichten uns zu einem offenen, integrativen Umfeld, in dem du genau so sein kannst, wie du bist.</p>

Customer Service Agent (w/m/x)

<p>What if… your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that – disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.  </p>
<h2>Your Role</h2>
<p>In order to further develop our newly formed Forto Team in Italywe are looking for a Key Account Manager (f/m/d) to support us. The international Key Account Management team is responsible for the strategic Forto customers globally and in charge to develop a long term customer relationship. The goal of a Key Account Manager is to be a consultant to our key customers by taking a holistic view, selling our existing product landscape and identifying innovative future solutions. </p>
<h2>You will</h2>
<ul><li>work closely with our Enterprise/Corporate Accounts to strategically build and grow them</li>
<li>initially be responsible for building your Enterprise/Corporate customer portfolio by actively managing new customer acquisition through pre-qualified leads from our growth team</li>
<li>cultivate customer relationships, identify development/added values opportunities and thus actively contribute to our customers and Forto's success</li>
<li>act as an advocate in order to deliver against the needs of our customers</li>
<li>anticipate future customer needs and support therefore the improvement of our customer platform in close cooperation with our technical and logistics product development teams</li>
<li>be commercially responsible for the business of your Enterprise/Corporate Accounts</li>
</ul><h2>What you bring</h2>
<ul><li>You have several years of professional experience in the sale of logistics products (air/sea/rail/order management) as well as in the pro-active management of Key Accounts - ideally in the area of Retail, Electronics, FMCG customers</li>
<li>You have a strong service mentality and excellent communication skills</li>
<li>You are exceptionally reliable, highly motivated and aware of the strategic requirements of your tasks</li>
<li>Your excellent analytical and strategic skills allow you to quickly familiarize yourself with a dynamic and demanding environment.</li>
<li>You speak fluent Italian and English</li>
</ul><h2>Forto is an internationally growing company</h2>
<p>--- | --- |</p>
<ul><li>Company language: English</li>
<li>17+ offices across Europe &amp; Asia</li>
<li>800+ employees</li>
<li>30+ nationalities represented</li>
<li>2500+ customers</li>
</ul><h2>Watch more about us</h2>
<p>--- |</p>
<h2>Read more about us</h2>
<p><strong>Team</strong>:</p>
<ul><li>At our core, we are in love with progress and cannot cope with the standstill.</li>
<li>We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.</li>
<li>Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!</li>
</ul><p><strong>Work Life:</strong></p>
<ul><li>Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.</li>
<li>We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.</li>
<li>We have the freedom to work in a hybrid setup.</li>
</ul><p><strong>Company Offering:</strong></p>
<p>--- | --- | --- | --- |</p>
<ul><li>Sustainability Team</li>
<li>Emission Offsetting</li>
<li>Green Energy</li>
<li>Organic Food</li>
<li>Paperless Office</li>
<li>Flexible Working Hours</li>
<li>Team &amp; Company Events</li>
<li>Home Office Equipment</li>
<li>Hybrid Work</li>
<li>Peer Learning Program</li>
<li>Mentorship Program</li>
<li>Leadership Training</li>
<li>L&amp;D Budget</li>
<li>Best Onboarding Program</li>
<li>Visa &amp; Relocation Support</li>
<li>Remote Onboarding</li>
<li>Buddy Program</li>
</ul><h2>Learn more about us</h2>
<ul><li><a href="https://www.youtube.com/watch?v=SMcsLCrbl-Q" target="_blank">https://www.youtube.com/watch?v=SMcsLCrbl-Q</a></li>
<li><a href="https://www.youtube.com/watch?v=W6bGOnNyhpM&amp;t=56s" target="_blank">https://www.youtube.com/watch?v=W6bGOnNyhpM&amp;t=56s</a></li>
<li><a href="https://www.youtube.com/watch?v=SMcsLCrbl-Q" target="_blank">https://www.youtube.com/watch?v=SMcsLCrbl-Q</a></li>
<li><a href="https://forto.medium.com/" target="_blank">https://forto.medium.com/</a></li>
</ul>

Key Account Manager (f/m/d) - Italy

<h2>Core Values at wealthpilot</h2>
<p><strong>Be the pilot people trust</strong><br />
At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality.  </p>
<p>Make the plane fly<br />
On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we always arrive at our destination on time and earn the applause of the passengers.   </p>
<p>_<strong>_The sky is not the limit</strong>We lead the market, we bring innovation and dynamics, we stick to our vision and thanks to our agility we exceed our targets.   </p>
<h2>What makes you special</h2>
<p>As a working student (m/f/d) in Customer Success, you will experience a start-up atmosphere at first hand and participate in all topics that are important for building a scalable company. Whether it's agile project management, the development of exciting use cases, dealing with rapid growth or mastering seemingly insoluble challenges through team spirit - you'll get to know and help shape all of this!  </p>
<h2>These are your tasks</h2>
<ul><li>You contribute to a successful customer journey and build a strong relationship with our customers in collaboration with the team</li>
<li>You anticipate customer needs, offer solutions and delight wealthpilot customers</li>
<li>You support the implementation of growth-enhancing measures as well as monitor and develop individual customers</li>
<li>You work in close and constant cooperation at eye level - in your own team as well as across teams</li>
</ul><h2>What you have to offer</h2>
<ul><li>You have first successful experience/internships in the consulting environment, project management, sales, account management or customer success management</li>
<li>You ideally have industry experience from the SaaS area or FinTech/start-up</li>
<li>You are customer and solution oriented, show empathy and language skills</li>
<li>You are enthusiastic about agile collaboration with colleagues from different departments</li>
<li>You are fluent in German and English</li>
</ul><h2>What we offer</h2>
<ul><li>Possibility to start in a permanent position after graduation</li>
<li>The chance to contribute directly to the successful development of a growing FinTech start-up</li>
<li>Steep learning curve, responsibility from the start and a strong team spirit that transcends locations and departments</li>
<li>Flexible working, modern tools and a spacious, centrally located office on two levels</li>
<li>Delicious coffee drinks thanks to a portafilter machine, soft drinks, fresh fruit, a cereal bar and snacks__</li>
</ul>

Working Student (m/f/d) in Customer Success

<p>BIT - Beam Institute of Technology offers technology-related courses to everybody. We work both with companies wanting to re-train their employees, as well as with unemployed or people looking for a career change. We believe that technology is the future and we are helping train the next generation of web developers and technology specialists.</p>
<p>We’re a fast-growing startup (less than 1-year-old) based in Berlin, but our working culture is remote-first, so you can join the team from anywhere in Germany. <strong>For this position, fluency in English and German (B2) is essential</strong>.</p>
<h2>Tasks</h2>
<ul><li>Contact the interested potential students and inform them about our offering.</li>
<li>Evaluate if the interested parties could be a good fit or not for the course.</li>
<li>Help the participant throughout the application process with the Agentur für Arbeit / Jobcenter.</li>
<li>Establish and nurture relationships with the Agentur für Arbeit / Jobcenter.</li>
<li>Respond to student enquiries via various channels, including email and phone.</li>
</ul><h2>Requirements</h2>
<ul><li>Fluency in both German &amp; English (at least B2).</li>
<li>You have strong written and verbal communication skills: You enjoy talking to people and are passionate about our mission.</li>
<li>You are not afraid of phone calls (previous experience in Sales is a plus).</li>
<li>You have experience with a CRM (Pipedrive is a plus).</li>
<li>You are proactive and independent. You enjoy taking ownership of processes and tasks.</li>
<li>Familiarity with the Bildungsgutschein processes and the Agentur für Arbeit / JobCenter is a big plus.</li>
</ul><h2>Benefits</h2>
<ul><li>100% remote and flexible. Join from anywhere in Germany or Europe with an internet connection.</li>
<li>A business with a purpose: You will help candidates to fulfil their dream to start a career in tech and find a high paid job after graduation.</li>
<li>High impact: You'll have many opportunities to grow on the job.</li>
<li>Flexible working hours - what matters is the result.</li>
<li>Attractive bonus system</li>
<li>We are an equal opportunity employer.</li>
</ul><p>Please submit your CV or resume, and reply to the screening questions.</p>
<p>We look forward to meeting and getting to know you better!</p>

Sales Manager (m/w/d) in the EdTech field

<h2>Join the ride!</h2>
<p>Join the ride!<br />
We are expanding our fleet, which of course also means that we are looking after more customers. Therefore, we are looking for you to strengthen our Customer Care Team in full-time ​or part-time as an  </p>
<p>_<strong>_Customer Care Agent (f/m/x) - (German + French + English speaking)__</strong>  </p>
<h2>Deine Aufgaben</h2>
<p>We connect with our customers. We are problem solvers. We deliver quality.<br />
As a Customer Service Agent at MILES you will work with other people sharing the same focus: Customer Obsession. You will serve MILES customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution.  </p>
<ul><li>Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.</li>
<li>Evaluate different alternatives: When looking for a solution, you do it the MILES way: Simple, creative and quickly having the customer journey in mind.</li>
<li>Master provided tools: Learn and understand all relevant tools, processes and ways of working.</li>
<li>Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.</li>
<li>You support us in the processing of cases as well as in the communication with external partners (for example: authorities, collection companies or insurance companies).</li>
<li>Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals.</li>
<li>With a lot of fun at work and team spirit you keep the positive mood and the fun factor in our customer care team constant.</li>
</ul><h2>Was du mitbringst</h2>
<ul><li>You know how to deliver a great customer experience and always go the extra mile.</li>
<li>You always strive to do your best, deliver quality results, and take accountability.</li>
<li>You are empathetic, have a positive attitude with a desire to help our customers.</li>
<li>You are a problem solver with a strong work ethic.</li>
<li>You enjoy new challenges and working in a fast paced environment.</li>
<li>You have working proficiency and communication skills in verbal/written German, French and English.</li>
<li>Last but not least: You are a team player and want to improve urban mobility with us.</li>
</ul><p>If this sounds like a step forward in your career, don’t hesitate to apply: Include your resumé in English and a few words about why you want to join MILES. Interviews are conducted on an ongoing basis. Let’s have a chat!<br />
Start Date: As soon as possible  </p>
<p>MILES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.  </p>
<h2>Warum MILES?</h2>
<ul><li>You receive a minimum gross monthly salary of €2,370.00. In addition, you will receive monthly performance-based boni as well as supplements for Night, Sunday and Holiday Shifts.</li>
<li>Our shift planning is determined four weeks in advance. So it is concrete and plannable for you.</li>
<li>You also have the flexibility to sometimes work from home.</li>
<li>Office perks - MILES Goodies, fruit, coffee &amp; drinks in the office</li>
<li>MILES Benefits: We offer you a portfolio of different benefits that you can compile individually according to your preferences. Among them are MILES credits for your private mobility or alternatively the BVG ticket and a fitness membership.</li>
<li>Diversity &amp; Community - Work with talented people from 23+ different countries in our brand new office in Berlin. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.</li>
<li>Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training.</li>
</ul>

Customer Care Agent (f/m/x) - (German + French + English speaking)

<h2>Join the ride!</h2>
<p>Join the ride!<br />
We are expanding our fleet, which of course also means that we are looking after more customers. Therefore, we are looking for you to strengthen our Customer Care Team in full-time and part-time as an  </p>
<p><strong>Customer Care Agent (f/m/x) - (Dutch and English speaking)</strong>  </p>
<h2>Deine Aufgaben</h2>
<p>We connect with our customers. We are problem solvers. We deliver quality.<br />
As a Customer Service Agent at MILES you will work with other people sharing the same focus: Customer Obsession. You will serve MILES customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution.  </p>
<ul><li>Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.</li>
<li>Evaluate different alternatives: When looking for a solution, you do it the MILES way: Simple, creative and quickly having the customer journey in mind.</li>
<li>Master provided tools: Learn and understand all relevant tools, processes and ways of working.</li>
<li>Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.</li>
<li>You support us in the processing of cases as well as in the communication with external partners (for example: authorities, collection companies or insurance companies).</li>
<li>Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals.</li>
<li>With a lot of fun at work and team spirit you keep the positive mood and the fun factor in our customer care team constant.</li>
</ul><h2>Was du mitbringst</h2>
<ul><li>You know how to deliver a great customer experience and always go the extra mile.</li>
<li>You always strive to do your best, deliver quality results, and take accountability.</li>
<li>You are empathetic, have a positive attitude with a desire to help our customers.</li>
<li>You are a problem solver with a strong work ethic.</li>
<li>You enjoy new challenges and working in a fast paced environment.</li>
<li>You have working proficiency and communication skills in verbal/written Dutch and English, German and French skills are a plus.</li>
<li>Last but not least: You are a team player and want to improve urban mobility with us.</li>
</ul><p>If this sounds like a step forward in your career, don’t hesitate to apply: Include your resumé in English and a few words about why you want to join MILES. Interviews are conducted on an ongoing basis. Let’s have a chat!<br />
Start Date: As soon as possible  </p>
<p>MILES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.  </p>
<h2>Warum MILES?</h2>
<ul><li>You receive a minimum gross monthly salary of €2,370.00. In addition, you will receive monthly performance-based boni as well as supplements for Night, Sunday and Holiday Shifts.</li>
<li>Our shift planning is set four weeks in advance. So it is concrete and plannable for you.</li>
<li>You also have the flexibility to sometimes work from home.</li>
<li>Office perks - MILES Goodies, fruit, coffee &amp; drinks in the office</li>
<li>MILES Benefits: We offer you a portfolio of different benefits that you can compile individually according to your preferences. Among them are MILES credits for your private mobility or alternatively the BVG ticket and a fitness membership.</li>
<li>Diversity &amp; Community - Work with talented people from 23+ different countries in our brand new office in Berlin. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.</li>
<li>Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training.</li>
</ul>

Customer Care Agent (f/m/x) - (Dutch and English speaking)

<h2>Join the ride!</h2>
<p>We are expanding our fleet, which of course also means that we are looking after more customers. Therefore, we are looking for you to strengthen our Customer Care Team in full-time ​or part-time as an  </p>
<p><strong>Customer Care Agent (f/m/x) - (French and English speaking)</strong>  </p>
<h2>Deine Aufgaben</h2>
<p>We connect with our customers. We are problem solvers. We deliver quality.As a Customer Service Agent at MILES you will work with other people sharing the same focus: Customer Obsession. You will serve MILES customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution.  </p>
<ul><li>Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.</li>
<li>Evaluate different alternatives: When looking for a solution, you do it the MILES way: Simple, creative and quickly having the customer journey in mind.</li>
<li>Master provided tools: Learn and understand all relevant tools, processes and ways of working.</li>
<li>Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.</li>
<li>You support us in the processing of cases as well as in the communication with external partners (for example: authorities, collection companies or insurance companies).</li>
<li>Data is our source of truth: We work based on numbers, data and facts. This is how we make our decisions and give all employees transparency about our status quo and our development goals.</li>
<li>With a lot of fun at work and team spirit you keep the positive mood and the fun factor in our customer care team constant.</li>
</ul><h2>Was du mitbringst</h2>
<ul><li>You know how to deliver a great customer experience and always go the extra mile.</li>
<li>You always strive to do your best, deliver quality results, and take accountability.</li>
<li>You are empathetic, have a positive attitude with a desire to help our customers.</li>
<li>You are a problem solver with a strong work ethic.</li>
<li>You enjoy new challenges and working in a fast paced environment.</li>
<li>You have working proficiency and communication skills in verbal/written French and English, German and Dutch skills are a plus.</li>
<li>Last but not least: You are a team player and want to improve urban mobility with us.</li>
</ul><p>If this sounds like a step forward in your career, don’t hesitate to apply: Include your resumé in English and a few words about why you want to join MILES. Interviews are conducted on an ongoing basis. Let’s have a chat!<br />
Start Date: As soon as possible<br />
MILES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.  </p>
<h2>Warum MILES?</h2>
<ul><li>You receive a minimum gross monthly salary of €2,370.00. In addition, you will receive monthly performance-based boni as well as supplements for Night, Sunday and Holiday Shifts.</li>
<li>Our shift planning is determined four weeks in advance. So it is concrete and plannable for you.</li>
<li>You also have the flexibility to sometimes work from home.</li>
<li>Office perks - MILES Goodies, fruit, coffee &amp; drinks in the office</li>
<li>MILES Benefits: We offer you a portfolio of different benefits that you can compile individually according to your preferences. Among them are MILES credits for your private mobility or alternatively the BVG ticket and a fitness membership.</li>
<li>Diversity &amp; Community - Work with talented people from 23+ different countries in our brand new office in Berlin. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.</li>
<li>Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training.</li>
</ul>

Customer Care Agent (f/m/x) - (French and English speaking)

<p>IMAGO is a leading visual media platform with 240 million images &amp; videos based in Berlin. Over 10.000 national &amp; international top clients use a variety of our media, from news videos to stock photos. Spanning two close-by offices and 80 employees, IMAGO operates with flat hierarchies.</p>
<p>We are looking for a motivated <strong>Customer Service Manager</strong> who is eager to support us in our daily Customer Service Tasks and overall Customer Management.</p>
<p>The position is <strong>available immediately</strong> for our team based in Berlin.</p>
<h2>Tasks</h2>
<ul><li>Become our face to the customer and provide excellent and friendly client service</li>
<li>Support our customers throughout the whole customer journey via phone, email, social media and chat </li>
<li>Work closely with the sales department to take over smaller business accounts and also to handover valuable leads you identified </li>
<li>Track our contact “funnel” and ensure that all our engagement touchpoints have a professional voice and service level behind them</li>
<li>Be the first contact point for inquiries for our rapidly growing International customer base</li>
<li>Ensure follow-ups and long-term customer orientation by making use of our CRM system to build great relationships</li>
</ul><h2>Requirements</h2>
<ul><li>You are fluent in German and English (writing and speaking)</li>
<li>You have experience in a customer or client service environment</li>
<li>You enjoy talking to people and engaging with them</li>
<li>You take service standards personally and are looking to leave a mark</li>
</ul><h2>Benefits</h2>
<ul><li>Insights into a leading medium-sized company and the international media industry</li>
<li>A friendly, motivated &amp; international team</li>
<li>An open company culture with short decision-making processes and no dress code</li>
<li>A salary in line with the market</li>
</ul><p>Our team is all about the development of IMAGO and the ability to learn and grow every day.</p>
<p>Have we caught your interest?</p>
<p>Then please do not hesitate to apply with your CV and all relevant application documents.</p>
<p>We are looking forward to your application.</p>

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