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<h2>Your Mission</h2>
<ul><li>You will be supporting continuous development and improvement of our Customer Success processes.</li>
<li>You are a central contact person for customers. You represent our customer's concerns internally and you are there for our customers to assist them in achieving their sustainability ambitions.</li>
<li>You will become an expert in sustainability and Real Estate asset management, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonising their Real Estate portfolios.</li>
<li>You will familiarize yourself intensively with our Platform and partner with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.</li>
<li>Above all we are looking for a Customer Success Manager who is excited to learn and wants to own problems end-to-end. If any of that sounds interesting to you, we hope that you'll consider joining us!</li>
</ul><h2>Your Profile</h2>
<p><strong>You will be successful if:</strong>  </p>
<ul><li>You have proven experience in managing customer relationships within a rapidly-growing B2B software company.</li>
<li>You are appreciated for your strong communication skills.</li>
<li>You speak fluent German.</li>
<li>You are driven, think on your feet, and thrive in a fast-paced, challenging environment.</li>
<li>You are excited about solving climate change and eager to contribute on a high scale.</li>
</ul><p>Bonus Points:  </p>
<ul><li>You have experience working with clients in the real estate industry.</li>
<li>You have experience in high-growth, fast-paced startup environments on in management consulting.</li>
</ul><h2>Why us?</h2>
<p>You’ll help build the Customer Success playbook, shape the Predium Platform and help us build a stellar Customer Success experience.  </p>
<p>_<strong>_Our benefits:</strong>  </p>
<ul><li>Flexible workplace: Today you want to exchange ideas with colleagues in a centrally located office, but tomorrow you'd rather focus on working from your home office. No problem, you know best what makes you happier today.</li>
<li>Workation: You feel like work and vacation, then combine it. The laptop in your hand, your feet in the sand, that's something. Or spend a few nice days at home with your family.</li>
<li>30 days of vacation</li>
<li>Attractive compensation package and participation in the company</li>
<li>Wellpass membership and the opportunity to participate in many sports, fitness and relaxation courses</li>
<li>State-of-the-art equipment and digital tools for hassle-free workflows</li>
<li>Personal development budget</li>
<li>Bi-weekly team events, quarterly impact days</li>
<li>And much more ...__</li>
</ul>

Customer Success Manager (f/m/d)

<p>FINNs Autoabo ist die flexible Alternative zum konventionellen Autobesitz, bei der alle anfallenden CO2 Emissionen kompensiert werden. Auf unserer Mission, die führende Anbieter für Auto-Abos in Deutschland und den USA zu werden, kooperieren wir als Startup direkt mit den Herstellern und global führenden Investoren.</p>
<h2>Tasks</h2>
<p>Als Customer Service Agent bist du erster Kontaktpunkt für unserer Kund:innen. Dabei liegt der Fokus vor allem auf eingehenden telefonischen Anfragen und der schriftlichen Bearbeitung von Tickets. Wir sind stolz darauf, unseren Kundenservice zu den besten der Industrie zählen zu können. Mit deiner hohen Serviceorientierung trägst du zu einem unvergesslichen Erlebnis für unsere Kund:innen bei. </p>
<ul><li>Sei der erste Kontakt für unsere Kund:innen: Am Telefon hast du ein offenes Ohr für alle Anliegen nach dem Abschluss des Abos bis hin zur Rückgabe des Fahrzeugs und findest zeitnahe Lösungen. </li>
<li>Unterstütze bei der Bearbeitung von Tickets: Du stehst als Customer Service Agent nicht nur im direkten Kund:innenkontakt, sondern unterstützt das Team auch bei der Bearbeitung von schriftlichen Anfragen. </li>
<li>Die Position ist in zwei Stufen der Kundenbetreuung unterteilt: Als 1st Level betreust du unsere Bestandskund:innen hauptsächlich telefonisch und als 2nd Level Customer Support Agent bearbeitest du Anfragen vor allem über unser Ticketsystem (Zendesk).</li>
</ul><h2>Requirements</h2>
<ul><li>Erste Erfahrungen in der Kundenberatung sowie Spaß am telefonischen Kund:innenkontakt. Vielleicht hast du sogar bereits mit Ticket Systemen wie Zendesk gearbeitet. Wir freuen uns aber auch über deine Bewerbung als Quereinsteiger:in oder Berufseinsteiger:in.</li>
<li>Du verfügst über ausgezeichnete Deutschkenntnisse in Wort und Schrift. Außerdem sprichst du gutes Englisch, das dir die Teilnahme an einem Gespräch ermöglicht.</li>
<li>Idealerweise Erfahrung in der Automobilbranche oder ein Interesse an Autos im Allgemeinen.</li>
<li>Du bleibst auch in schwierigen Situationen ruhig und willst Anliegen zuverlässig und effizient lösen.</li>
</ul><h2>Benefits</h2>
<ul><li>Diese Position ist in München angesiedelt, mit der Flexibilität, vollständig remote oder aus dem Home Office zu arbeiten (innerhalb von Deutschland). Nach Absprache ist eine Arbeit aus dem EU-Ausland für eine bestimmte Zeit möglich. Ziehst du nach München, unterstützen wir Visumsprozesse und deinen Umzug.</li>
<li>FINN hat enormes Wachstumspotenzial. Du hast die Chance, dich in einem hoch motivierenden Startup Umfeld mit anspruchsvollen Projekten in cross-funktionalen Teams schnell zu entwickeln und erfolgreich zu sein.</li>
<li>Dir steht ein 1,500€ jährliches Weiterbildungsbudget zur Verfügung.</li>
<li>Ein offenes, modernes Büro im Herzen von München, das für unvergessliche Team Events und viel Spaß in einem super Team bekannt ist.</li>
<li>Du möchtest Dein eigenes FINN Auto fahren? – Mit deinem Rabatt kein Problem.</li>
</ul><p><strong>Interesse geweckt?</strong></p>
<p>Bewirb dich jetzt online mit deinem Lebenslauf und relevanten Zeugnissen. Janina und Nadine freuen sich auf deine Bewerbung!</p>
<p><strong>Gleiche Chancen für Alle</strong></p>
<p>FINN steht für die Chancengleichheit aller ein. Wir verpflichten uns zu einem offenen, integrativen Umfeld, in dem du genau so sein kannst, wie du bist.</p>

Customer Service Agent (w/m/x)

<h2>Core Values at wealthpilot</h2>
<p><strong>Be the pilot people trust</strong><br />
At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality.  </p>
<p>Make the plane fly<br />
On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we always arrive at our destination on time and earn the applause of the passengers.   </p>
<p>_<strong>_The sky is not the limit</strong>We lead the market, we bring innovation and dynamics, we stick to our vision and thanks to our agility we exceed our targets.   </p>
<h2>What makes you special</h2>
<p>As a working student (m/f/d) in Customer Success, you will experience a start-up atmosphere at first hand and participate in all topics that are important for building a scalable company. Whether it's agile project management, the development of exciting use cases, dealing with rapid growth or mastering seemingly insoluble challenges through team spirit - you'll get to know and help shape all of this!  </p>
<h2>These are your tasks</h2>
<ul><li>You contribute to a successful customer journey and build a strong relationship with our customers in collaboration with the team</li>
<li>You anticipate customer needs, offer solutions and delight wealthpilot customers</li>
<li>You support the implementation of growth-enhancing measures as well as monitor and develop individual customers</li>
<li>You work in close and constant cooperation at eye level - in your own team as well as across teams</li>
</ul><h2>What you have to offer</h2>
<ul><li>You have first successful experience/internships in the consulting environment, project management, sales, account management or customer success management</li>
<li>You ideally have industry experience from the SaaS area or FinTech/start-up</li>
<li>You are customer and solution oriented, show empathy and language skills</li>
<li>You are enthusiastic about agile collaboration with colleagues from different departments</li>
<li>You are fluent in German and English</li>
</ul><h2>What we offer</h2>
<ul><li>Possibility to start in a permanent position after graduation</li>
<li>The chance to contribute directly to the successful development of a growing FinTech start-up</li>
<li>Steep learning curve, responsibility from the start and a strong team spirit that transcends locations and departments</li>
<li>Flexible working, modern tools and a spacious, centrally located office on two levels</li>
<li>Delicious coffee drinks thanks to a portafilter machine, soft drinks, fresh fruit, a cereal bar and snacks__</li>
</ul>

Working Student (m/f/d) in Customer Success

<h2>Your Mission</h2>
<ul><li>You will be responsible for the continuous development and improvement of our Customer Success processes and for scaling the Customer Success team.</li>
<li>You are the central contact person for customers. You represent our customer's concerns internally and you are there for our customers to assist them in achieving their sustainability ambitions.</li>
<li>You will become an expert in sustainability and Real Estate asset management, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonising their Real Estate portfolios.</li>
<li>You will familiarize yourself intensively with our Platform and partner with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.</li>
<li>Above all we are looking for a Customer Success Manager who is excited to learn and wants to own problems end-to-end. If any of that sounds interesting to you, we hope that you'll consider joining us!</li>
</ul><h2>Your Profile</h2>
<p><strong>You will be successful if:</strong>  </p>
<ul><li>You have proven experience in managing key accounts within a rapidly-growing B2B Software Company.</li>
<li>You are appreciated for your strong communication skills and you are therefore able to moderate demanding customer meetings.</li>
<li>You speak fluent German.</li>
<li>You are driven, think on your feet, and thrive in a fast-paced, challenging environment.</li>
<li>You are excited about solving climate change and eager to contribute on a high scale.</li>
</ul><p><strong>Bonus Points:</strong>  </p>
<ul><li>You have a track record of managing your team to meet or exceed customer retention goals in a high growth setting.</li>
<li>You have experience working with clients in the Real Estate industry.</li>
<li>You have experience in high-growth, fast-paced startup environments on in management consulting.</li>
</ul><h2>Why us?</h2>
<p>You’ll help build the Customer Success playbook, shape the Predium Platform and help us build a stellar Customer Success experience.  </p>
<p><strong>Our benefits:</strong>  </p>
<ul><li>Flexible Workplace: Today you want to exchange ideas with colleagues in a centrally located office, but tomorrow you'd rather focus on working from your home office. No problem, you know best what makes you happier today.</li>
<li>Workation: You feel like work and vacation, then combine it. The laptop in your hand, your feet in the sand, that's something. Or spend a few nice days at home with your family.</li>
<li>30 days of vacation</li>
<li>Attractive compensation package and participation in the company</li>
<li>Wellpass membership and the opportunity to participate in many sports, fitness and relaxation courses</li>
<li>State-of-the-art equipment and digital tools for hassle-free workflows</li>
<li>Personal development budget</li>
<li>Bi-weekly team events, quarterly impact days</li>
<li>And much more ...__</li>
</ul>

Senior Customer Success Manager (f/m/d)

<h2>Your mission at Plantura</h2>
<p>Become part of our successful direct-to-consumer brand with a sustainable mission!<br />
Together with your team, you will ensure that our customers are always happy and satisfied and that we make sustainable gardening possible for everyone.  </p>
<ul><li>You are responsible for the quality of our customer communication and manage internal and cross-team projects for maximum customer satisfaction.</li>
<li>You implement smart, growth-oriented processes to increase standardisation and automation in customer service.</li>
<li>You improve our processes and tools and optimise the interfaces between our ticketing system and connected systems such as ERP or shop.</li>
<li>You get involved hands-on in the day-to-day business of our specialised 2nd and 3rd level support, identify opportunities for improvement, develop solutions and independently take care of their implementation with the team.</li>
</ul><h2>What you bring</h2>
<ul><li>You have at least 2 years of relevant professional experience in process optimisation, general business development or in a leading role in customer service (b2c, d2c).</li>
<li>You have already gained concrete experience in working with and optimising CRM or ERP tools, ideally as a key user.</li>
<li>You are a "Natural-Born-Team-Creature", to whom perfect communication, rapport, efficiency and transparency are a natural concern and come easily to hand.</li>
<li>You bring self-motivation and spirit and inspire not only yourself but also others for your topics.</li>
<li>You speak fluent German (C2) and English (C1) - further language skills are an advantage.</li>
</ul><h2>Why Plantura?</h2>
<ul><li><strong>Ownership:</strong> We offer you a highly ambitious working environment and do not believe in strict hierarchies, but in ownership and drive.</li>
<li><strong>Team spirit:</strong> We are an ambitious team with an appreciative working atmosphere; active participation and transparency are part of our corporate DNA.</li>
<li>Meaningful benefits: We believe that everyone needs support to develop personally and professionally. Yoga or gym, coding classes or time management coaching - we cater to your needs.</li>
<li><strong>Sustainability:</strong> We don't do greenwashing blah blah, but take an honest and professional look at how we can make Plantura a little more sustainable every day.</li>
<li>And of course, we offer you an industry-standard salary, a modern, bright office in the heart of Munich and the opportunity to work from home several days a week.</li>
</ul><h2>Questions about the job</h2>
<p><a href="mailto:career@plantura.garden" target="_blank">career@plantura.garden</a></p>

(Senior) Customer Service Manager (f/m/d)

<h2>Core Values at wealthpilot</h2>
<p><strong>Be the pilot people trust</strong>At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality.  </p>
<p>Make the plane fly<br />
On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we always arrive at our destination on time and earn the applause of the passengers.   </p>
<p>_<strong>_The sky is not the limit</strong>We lead the market, we bring innovation and dynamics, we stick to our vision and thanks to our agility we exceed our targets.   </p>
<h2>What makes you special</h2>
<p>As Junior Customer Success Manager (m/f/d) - Professional Advisors &amp; Family Offices, you want to lead our clients to success and thus have a direct share in our company's success. You have a feel for the needs of clients and know how to work in a solution-oriented manner.  </p>
<h2>These are your tasks</h2>
<ul><li>You support the planning and execution of customer-oriented implementation projects</li>
<li>You understand the individual challenges during implementation and in the support of existing customers</li>
<li>You conduct training workshops on the successful use of wealthpilot</li>
<li>You develop and expand strategic customer relationships</li>
<li>You provide support for a specific customer group and develop strategic measures for targeted support</li>
<li>You work closely with other departments, especially sales, marketing and product development.</li>
<li>You understand our software and can pass this expertise on to others</li>
</ul><h2>What you have to offer</h2>
<ul><li>You have first professional experience in account management or customer success, preferably in the financial sector and/or SaaS or FinTech environment</li>
<li>You are customer and solution oriented and show empathy and linguistic fluency</li>
<li>You are enthusiastic about agile collaboration with colleagues in a great team and different departments</li>
<li>You speak fluent English and German at native level</li>
<li>You have a personal interest in the topics of finance, SaaS and FinTech</li>
</ul><h2>What we offer</h2>
<ul><li>The chance to immediately and directly contribute to the successful development of a growing FinTech start-up</li>
<li>Steep learning curve, responsibility from the start and a strong team spirit that transcends locations and departments</li>
<li>Flexible working style, as well as a spacious, centrally located office on two levels</li>
<li>An attractive benefits package and individual benefits__</li>
</ul>

Junior Customer Success Manager (m/f/d) – Professional Advisors & Family Offices

<p>The private and venture capital markets host trillions of euros of investment that fund massive innovations and high-impact companies around the world. Most of this still operates on manual and paper-based processes and very fragmented legacy systems.</p>
<p>Our mission is to be the driving transformation engine for all interactions in that industry from fundraising, communication, workflows, data processing, and systems integrations. <strong>Vestlane</strong> has already powered over 4 billion euros in investments for 3,000+ investors with 100+ funds over the last 18 months.</p>
<h2>Tasks</h2>
<p>We actively seek out exceptional <strong>Customer Success Manager</strong> with passion for people and financial markets, sharing our mission to change the world of investments.</p>
<p>You will own and manage portfolios of existing customers. You will work with new customers to understand their business plans, onboard them, and develop a Vestlane adoption roadmap that will enable them to accomplish their desired fundraising outcomes. This also includes ensuring your customers get the most value out of Vestlane products, and managing them successfully through the renewal process. Using your experience, you will collaborate with the team, development, sales, marketing, and support to drive account strategy, solve problems, and improve customer engagement and loyalty.</p>
<p><strong>What will keep you challenged?</strong></p>
<ul><li>Have a clear understanding of customer needs and help them maximize value from the Vestlane platform/services ensuring strong user engagement</li>
<li>Manage new customers through the onboarding process and help existing customers through the renewal process, including effectively managing escalations related to contract terms</li>
<li>Focus on retention and growth of Vestlane customers</li>
<li>Build deep relationships with decision-makers within customer accounts to enable them to be Vestlane advocates</li>
<li>Participate in customer issues and manage resolution</li>
<li>Engage customers to act as a reference</li>
<li>Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty</li>
<li>Monitor and influence product usage, customer engagement, and satisfaction feedback</li>
<li>Proactively identify areas where customers can further engage with the Vestlane product</li>
</ul><h2>Requirements</h2>
<ul><li>3+ years of experience in a customer success &amp; B2B account support role with a track record that demonstrates an understanding of the techniques and methods of managing sophisticated business clients.</li>
<li>Strong legal sense and financial markets understanding</li>
<li>Proven ability to build and manage customer account relationships in an existing or new sales role</li>
<li>The ability to work through difficult conversations to preserve relationships and the ability to establish and optimize operational processes</li>
<li>Proactive, action-oriented, and prioritization skills</li>
<li>Ability to learn fast in multiple functional areas of business – legal, operations, finance, sales, or marketing.</li>
<li>Fluent in <strong>English</strong> and <strong>German</strong></li>
<li>Experience in regulated industries (finance, healthcare, etc.) is a plus</li>
</ul><h2>Benefits</h2>
<ul><li>Work closely with the co-founders and shape a new unit within the company.</li>
<li>Make a true impact in the legal/regulatory technology industry.</li>
<li>Enjoy a great remote culture, which allows you to be very flexible, no need to be in the office all the time.</li>
<li>Engaging culture with flat hierarchies where every person is valued.</li>
<li>Amazing and smart colleagues.</li>
<li>Having fun together as a company with regular team events.</li>
<li>Getting challenged and developing your professional skills by taking over responsibilities.</li>
<li>A high degree of collaboration and autonomy.</li>
<li>30 vacation days per year.</li>
<li>Attractive remuneration.</li>
</ul><p>We are a remote-first company but have offices in Berlin and Munich. Please let us know your preferred location or where you would be based.</p>
<p>We are an equal-opportunity employer and are committed to providing a positive interview experience for every candidate. As a company, we value transparency, fairness, and leadership and build our teams around these values. If you have any questions upfront connect with us via email.</p>

Customer Success Manager

<h2>Core Values at wealthpilot</h2>
<p><strong>Be the pilot people trust</strong>At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality.</p>
<p>Make the plane fly<br />
On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we always arrive at our destination on time and earn the applause of the passengers.    </p>
<p>_<strong>_The sky is not the limit</strong>We lead the market, we bring innovation and dynamics, we stick to our vision and thanks to our agility we exceed our targets.   </p>
<h2>What makes you special</h2>
<p>For you, Customer Success means leading your customers to success and thus having a direct influence on the sustainable success of the company.<br />
As a Customer Success Manager (m/f/d), you will succeed thanks to your intuition for the different challenges faced by individual customers, which will enable you to always offer the perfect solution.   </p>
<p>In your role, you combine different elements of project management, coaching and consulting, and see yourself as an absolute product specialist (m/f/d).   </p>
<p>Does this sound exciting and do you recognize yourself here? Then let's talk! We look forward to getting to know you!   </p>
<h2>These are your tasks</h2>
<ul><li>You are responsible for planning and executing of customer-focused implementation projects at various financial service providers and family offices</li>
<li>You anticipate and understand individual challenges during implementation and in portfolio management</li>
<li>You conduct training workshops on the successful use of wealthpilot in the day-to-day consulting activities of various financial service providers and family offices</li>
<li>You strategically develop and expand customer relationships</li>
<li>You build product expertise on wealthpilot and all related modules</li>
<li>You maintain a close and continuous cooperation with other departments, especially sales, marketing and product development</li>
</ul><h2>What you have to offer</h2>
<ul><li>You have first professional experience in project management, management consulting, sales, marketing or customer success, preferably in the financial industry and/or SaaS or FinTech environment</li>
<li>You are customer and solution oriented and show empathy and linguistic fluency</li>
<li>You are enthusiastic about agile collaboration with colleagues in a great team and different departments</li>
<li>You are fluent in German and English</li>
<li>You show willingness to travel as needed</li>
</ul><h2>What we offer</h2>
<ul><li>Steep learning curve and the chance to directly contribute to the development of a successfully growing FinTech startup - Take on responsibility from the very beginning</li>
<li>Flexible working style, modern work equipment as well as a spacious, centrally located office on two levels near Munich's main train station</li>
<li>Use our wealthpilot product for your private finances</li>
<li>Extensive offer of barista coffee from the portafilter machine, various cold drinks, fresh fruit, muesli bar and snacks</li>
<li>Individual benefits, such as company bike, Urban Sports Club and EUR 1,500 annual training budget</li>
<li>An attractive compensation package</li>
<li>And look forward to our regular team events - in large and small groups ;-)__</li>
</ul>

Customer Success Manager (m/f/d) -  Professional Advisors & Family Offices

<h2>Core Values at wealthpilot</h2>
<p><strong>Be the pilot people trust</strong>At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality.</p>
<p>Make the plane fly<br />
On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we always arrive at our destination on time and earn the applause of the passengers.    </p>
<p>_<strong>_The sky is not the limit</strong>We lead the market, we bring innovation and dynamics, we stick to our vision and thanks to our agility we exceed our targets.   </p>
<h2>What makes you special</h2>
<p>For you, Customer Success means leading your customers to success and thus having a direct influence on the sustainable success of the company.  </p>
<p>As a Senior Customer Success Manager (m/f/d), you will succeed thanks to your intuition for the different challenges faced by individual customers, which will enable you to always offer the perfect solution.  </p>
<p>In your role, you combine different elements of project management, coaching and consulting, and see yourself as an absolute product specialist (m/f/d).  </p>
<p>Does this sound exciting and do you recognize yourself here? Then let's talk! We look forward to getting to know you!</p>
<h2>These are your tasks</h2>
<ul><li>You ensure successful management projects for on-time implementation and collaborate with internal and external cross-functional teams</li>
<li>You anticipate and understand individual implementation and portfolio management challenges</li>
<li>You conduct training workshops on the successful use of wealthpilot in day-to-day consulting activities at banks and insurance companies</li>
<li>You strategically develop and expand customer relationships</li>
<li>You build product expertise on wealthpilot and all related modules</li>
<li>You work in close and continuous cooperation with other departments, especially sales, marketing and product development</li>
</ul><h2>What you have to offer</h2>
<ul><li>You have 5+ years of professional experience in project management, sales, marketing or customer success, preferably in the financial industry and/or SaaS or FinTech environment</li>
<li>You are customer and solution orientation and show empathy and linguistic fluency</li>
<li>You are enthusiastic about agile collaboration with colleagues in a great team and different departments</li>
<li>You are fluent in German and English</li>
<li>You show willingness to travel as needed</li>
</ul><h2>What we offer</h2>
<ul><li>Steep learning curve and the chance to directly contribute to the development of a successfully growing FinTech startup - Take on responsibility from the very beginning</li>
<li>Flexible working style, modern work equipment as well as a spacious, centrally located office on two levels near Munich's main train station</li>
<li>Use our wealthpilot product for your private finances</li>
<li>Extensive offer of barista coffee from the portafilter machine, various cold drinks, fresh fruit, muesli bar and snacks</li>
<li>Individual benefits, such as company bike, Urban Sports Club and EUR 1,500 annual training budget</li>
<li>An attractive compensation package</li>
<li>And look forward to our regular team events - in large and small groups ;-)__</li>
</ul>

9 Customer service Jobs in Bavaria